Privacy Policy

This Privacy Policy explains how Gaur Ayurvedic Store, trading as "JK dawakhana" ("we", "us", "our"), collects, uses, shares and protects your personal information when you visit or shop on www.jkdawakhana.com. By using the Website, you consent to the practices described here, in line with India's Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

We collect information you give us directly, such as:

• Name, phone number, email address, and shipping/billing address, when you check out or contact us.
• Your WhatsApp number, used to send and verify one-time passwords (OTP) for login and guest order lookup, and for order/delivery updates.
• Order history, product preferences, loyalty points balance, and combo/gift selections.
• Payment details are collected and processed directly by our payment partner Razorpay — Jk Dawakhana does not store your card, UPI or bank credentials.

We also automatically collect limited technical information (IP address, browser type, pages visited, device type) through cookies and similar technologies to keep the Website secure and improve your shopping experience.

• To process and deliver your orders, including COD and combo/gift eligibility checks.
• To authenticate you via WhatsApp OTP and secure your account.
• To send order confirmations, shipping updates, and — only with your consent — offers, restock alerts and loyalty-point updates.
• To respond to customer support queries and process returns, refunds or cancellations.
• To detect and prevent fraud, abuse of promotions/loyalty points, and to comply with legal obligations.

We do not sell your personal information. We share it only with trusted service providers strictly to fulfil your order and run the Website, including:

• Payment processing — Razorpay.
• Order fulfilment and courier/shipment tracking — our logistics partner(s).
• WhatsApp-based OTP delivery and order notifications — our messaging provider.
• Website hosting, analytics and infrastructure providers who process data on our behalf under confidentiality obligations.

We may also disclose information where required by law or to protect the rights, property or safety of Jk dawakhana, our customers, or others.

We use cookies to keep you signed in, remember your cart, and understand how the Website is used so we can improve it. You can control or disable cookies through your browser settings; doing so may affect some Website features such as staying signed in.

We retain order and account information for as long as needed to provide our services, meet tax/accounting obligations, and resolve disputes, after which it is deleted or anonymised. We use reasonable technical and organisational measures — including encrypted connections and access controls — to protect your information, but no method of transmission or storage is 100% secure.

You may request access to, correction of, or deletion of your personal information, or withdraw consent to marketing communications at any time, by emailing jkdawakhana.com We will respond within a reasonable time and in line with applicable law.

The Website is not directed at children under 18. We do not knowingly collect personal information from children; if you believe a child has provided us information, contact us and we will delete it.

We may update this Privacy Policy from time to time; the "Effective date" above reflects the latest revision. Material changes will be highlighted on the Website.

In accordance with the Information Technology Act, 2000 and rules made thereunder, the Grievance Officer for privacy-related concerns can be reached at jkdawakhana.com or +91 7589036397,  GAUR AYURVEDIC STORE Cinema Road GROUND FLOOR, NEAR SHIV MANDIR Gurunanak Pura, Goraya - 144409 Jalandhar, Punjab